IT Operational Support
Charleston, SC, US
Charleston, SC, US 
2023-03-22 01:00:09
Information Technology
About Us
The Naval Nuclear Laboratory comprises the U.S. Department of Energy locations and personnel responsible for developing advanced naval nuclear propulsion technology, providing technical support to ensure the safety and reliability of our nation’s naval nuclear reactors, and training the Sailors who operate those reactors in the U.S. Navy’s submarines and aircraft carrier Fleets. The Naval Nuclear Laboratory includes the Bettis and Knolls Atomic Power Laboratories, the Kenneth A. Kesselring Site, and the Naval Reactors Facility which have proudly supported the nation since 1946. The Naval Nuclear Laboratory has nearly 8,000 employees working at primary locations in Pennsylvania, New York, South Carolina, and Idaho. The Naval Nuclear Laboratory also has an established presence at numerous shipyards and vendor locations around the globe. We are dedicated solely to the support of the United States Naval Nuclear Propulsion Program. The Naval Nuclear Laboratory is operated by Fluor Marine Propulsion, LLC, a wholly own a wholly owned subsidiary of Fluor Corporation.
Job Description
The Naval Nuclear Laboratory (NNL) is seeking a highly motivated technical professional to work in the Information Systems & Technology organization located at Nuclear Power Training Unit (NPTU) in Charleston, SC. This organization is responsible for all IT operations supporting classified and unclassified enterprise and shipboard networks at NPTU Charleston. The Operational Support Administrator position requires the ability to apply broad knowledge of principles, practices, and procedures within all aspects of IT operations including IT system hardware and software, help desk administration, troubleshooting, media center, SharePoint, and telecommunications. The successful candidate will work in a technically diverse and dynamic environment directly supporting the training of naval nuclear operators. Job responsibilities include maintaining the on-site help desk (ticket generation, management, support), troubleshooting and assisting customers with resolving hardware and software issues, generating and transferring media between networks, distributing and managing laptops and cellular devices, and maintaining SharePoint sites. The successful candidate must have the ability to prioritize multiple tasks, regularly adjust work planning, provide a high level of customer support, and interface across multiple organizations to support problem resolution.
Required Combination of Knowledge and Skill
- High School diploma or equivalent and a minimum of seven years of relevant experience or;
- Associate degree in related field from an accredited college or university and a minimum of five years of relevant experience or;
- Bachelor degree in a related field from an accredited college or university and a minimum of one year of relevant experience
Preferred Skills
- Demonstrated customer interfaces skills
- Understanding and experience in Help Desk software (e.g., Remedy)
- Background in SharePoint and MS Office tools
- Experience in Active Directory
- Strong interpersonal and written/verbal communication skills
- Demonstrated ability to troubleshoot and problem solve
- Strong work ethic and desire to learn
- Ability to interface across multiple sites
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
All candidates must be U.S. citizens. Applicants selected will be subject to a Federal background investigation and must meet eligibility requirements for access to classified matter. FMP is a government contractor and maintains a drug free workplace and workforce. All candidates must be able to pass a drug test in compliance with FMP company policy and 10 CFR 707. Federal regulation requires FMP test for marijuana. As a federal contractor, and consistent with Executive Order 14042, Fluor Marine Propulsion, LLC (FMP) may require all newly hired employees in the United States to be fully vaccinated by their start date, subject to approved disability or religious accommodations. We understand this federal requirement is subject to litigation and enforcement may change. Fluor Marine Propulsion is an Equal Opportunity Employer (Veterans/Disabilities) Committed to Workplace Diversity